Permanent, Full-Time | Benefited Position | Schedule: Monday – Friday

Are you a managerial professional who is looking for meaning in your work?

PARC Retirement Living is a BC based, award-winning developer and operator of independent senior-living communities. We are seeking a General Manager for Cristalina PARC, our new community in Kelowna.

Welcome to Cristalina PARC
PARC communities are inspiring spaces, where our residents come, not just to live – but to live comfortably, and engage with a vibrant community of like-minded people. 

In the heart of the vibrant Pandosy Village, Cristalina – PARC’s newest community – is in full bloom. Just one block from Lake Okanagan, the residence has 133 gorgeously appointed suites. This modern, sustainably designed nine-storey building is purpose-made for independent living, with vitality and social connection built right in. Residents can enjoy fine dining, lounge area, fitness activities, arts, culture, and gardening – or just sit back and take in beautiful views of the lake with a glass of fine wine.

About the role
Because life at Cristalina PARC will be nothing short of extraordinary, we are seeking an individual with the same high standards to fill this position. Working under PARC’s Senior Director of Operations, the General Manager is responsible for overseeing the comfort, enjoyment, and well-being of all Cristalina PARC residents.

This includes:

• Managing all human, physical and financial resources of the residence, including leading, supporting and motivating our employees.
• Overseeing residence policies and programs for operational and financial success, including budgets and strategic plans as needed.
• Coaching employees to reach their full potential and conducting performance reviews.
• Getting to know and building a rapport with each resident by discovering their personal history, likes and dislikes, and family dynamics.
• Representing PARC’s vision and mission to the stakeholders and achieving excellence on a daily basis.
• Maintaining strong relationships with outside professionals, stakeholders, and community organizations in a manner consistent with PARC’s high standards.
• Creating, analyzing and submitting financial and other reports as required.
• Managing emergency situations on an on-call basis and providing onsite leadership.
• Participating in conferences and courses, plus other duties and special projects as required.

• A compelling Vision and Mission. PARC’s Vision is to create exceptional residences where seniors can live a better life. We deliver on this Vision through our Mission, which is to build and operate financially, environmentally and socially sustainable retirement residences.
• Meaningful work. How many hospitality jobs can say that? At PARC, you’ll be making a positive difference in seniors’ lives, each and every day.
• A supportive, diverse team and training opportunities. We believe in giving our people opportunities to advance wherever we can.
• High-value benefits. We offer Extended Health, Vision, Dental, Vision, Life, AD&D and Disability Insurance, plus an Employee Assistance Program (EAP), to help protect your health, family and way of life. Plus: birthdays off with pay, parental top-ups and much more!

• You’re a driven, customer-service-oriented managerial professional with a degree in hospitality, business, gerontology or another related field – or you have equivalent experience and skills.
• You have at least five years’ experience working in senior living, hospitality or another related industry; providing strategic and operational leadership.
• You also have at least five years of experience in leading and managing employees, cultivating high-performing teams and employee engagement in a collaborative and respectful work environment.
• You’re a strategic thinker and problem-solver with a glowing track record of implementing strategic, operational and marketing plans, as well as budgets and financial plans.
• You’re quick on your feet, anticipating issues and demonstrating sound judgment in handling confidential matters.
• You communicate effectively and tactfully with customers and employees alike.
• You understand and respect the needs of seniors, their families, and the professionals engaged in their care.

At PARC Retirement Living we require a Criminal Record Check, and a TB test within the first month of employment.